Shipping policy

Effective October 1, 2026. This policy covers two things: rolling chassis orders, and parts and accessories bought through this website. Exoform Imports, LLC does business as Ariel USA.

1. Rolling chassis

Rolling chassis are made to order by Ariel UK and sold under a signed Ariel Rolling Chassis Purchase Agreement. That agreement, not this policy, controls delivery, title, risk of loss and inspection. In plain terms:

Pickup point. Unless your agreement says otherwise, we hand over your chassis at our Scottsdale, Arizona location after we notify you that it is available.
Freight and insurance. You arrange and pay for collection, freight and insurance from Scottsdale, unless your agreement states otherwise.
Balance and collection. After we notify you that your chassis is available, you pay any balance due and arrange collection within ten (10) business days. After that, we may charge documented, reasonable storage and handling costs.
Risk and title. Risk of loss passes to you when the chassis is delivered to you or your carrier at our Scottsdale location. Title passes when you have paid in full and the chassis is handed over.
Inspection. Inspect your chassis promptly. Give us written notice of any apparent nonconformity within three (3) business days, as your agreement explains.
Dates are estimates. Production and delivery dates are estimates, not guarantees. We will keep you reasonably updated if there is a material delay. Delays caused by events beyond our reasonable control, such as Ariel UK production disruptions, shipping or customs delays, or government action, are not our default.
Taxes and charges. Prices exclude applicable taxes, shipping, insurance, import duties, tariffs, brokerage and government charges, unless your agreement says they are included.

Rolling chassis are not sold through the website cart or checkout. We do not ship, deliver or install engines, transmissions or other drivetrain components. You buy and arrange those separately.

2. Parts and accessories

Where we ship. We ship parts and accessories within the United States.

Processing time. We aim to ship in-stock items within 5 business days after we accept your order. Special-order and custom items take longer, and we identify them on the product page before you buy. Processing begins when we confirm your order, not when you place it.

Shipping cost and method. We show shipping charges at checkout. Large or oversize items may ship by freight, and we will tell you before shipping if a freight carrier or extra charge applies.

Delivery times. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, customs processing or other events outside our control.

Tracking. When your order ships, we email you a confirmation, with tracking information when the carrier provides it.

Title and risk of loss. Title and risk of loss pass to you when we hand your order to the carrier.

Address accuracy. Please check your shipping address before you submit your order. If a package is returned to us because of an incorrect or incomplete address, or because it was refused or not collected, you pay the cost of reshipping it.

Damaged or missing packages. Inspect your package when it arrives. If it arrives damaged, or is marked delivered but missing, contact us within 7 days of delivery at info@exoformimports.com, and keep the original packaging. Our Refund Policy explains how we handle damaged, defective or incorrect items.

Taxes and duties. Posted prices do not include sales tax, shipping, handling or other applicable charges unless we say so. We add applicable taxes at checkout.

3. Questions

Exoform Imports, LLC, doing business as Ariel USA
16622 N 91st St, Suite 105
Scottsdale, AZ 85260