Refund policy

Effective October 1, 2026. This policy covers two things: rolling chassis orders, and parts and accessories bought through this website. Exoform Imports, LLC does business as Ariel USA.

1. Rolling chassis orders

Rolling chassis are made to order for you by Ariel UK, so they are not returnable. They are sold under a signed Ariel Rolling Chassis Purchase Agreement, and that agreement, not this policy, controls deposits, payments, cancellation and refunds.

In plain terms:

  • Payments follow production. The agreement schedules payments at three points: 10% when we accept your order, 40% when Ariel UK begins production of your chassis, and the final 50% when Ariel UK completes it. Each payment is credited to your price.
  • Your order reserves a production slot. When we accept your order, we reserve your place, commit to Ariel UK and turn away other orders for it. The payments above are tied to those commitments.
  • Cancellation needs our written agreement. You cannot cancel or change an accepted order for convenience unless we agree in writing, and we may require payment of the amounts the agreement allows us to recover.
  • If you cancel or default before production begins, we may keep the 10% deposit as agreed damages. Once production begins, the agreement continues to require payment of the full chassis price on the agreed schedule. We credit what we hold and any resale proceeds, and we do not recover twice.
  • Refunds apply only in the cases your agreement states. These are: you cancel within 7 days after we notify you of a price increase, and we refund all payments for goods not yet delivered; either of us ends the order after a delay beyond our control, and we refund as far as the law requires, taking account of conforming goods already delivered and commitments we cannot recover; we materially breach or wrongfully fail to deliver; or the law gives you a non-waivable right to cancel or recover payment.
  • No cooling-off period applies to rolling chassis orders unless the law requires one.

If your delivered chassis does not match your order, give us written notice within the inspection period in your agreement so we can review it with Ariel UK.

Drivetrain and installation. We do not sell or install engines, transmissions or other drivetrain components, and we do not refund anything for them. Refund questions about those items go to the supplier or installer.

2. Parts and accessories: returns

We want you to be satisfied with your purchase. Eligible parts and accessories may be returned within 30 days of delivery, subject to these conditions:

  • Returned items must be unused, uninstalled and in new, resalable condition, with all original packaging, documentation, hardware and accessories.
  • You pay all return shipping. We recommend a trackable, insured method, because we cannot be responsible for returns lost or damaged in transit.
  • Approved returns are subject to a 20% restocking fee, which is deducted from your refund.
  • Original shipping and handling charges are not refundable.

Special-order and custom items are final sale. Items made, ordered or personalized for you, such as custom floor mats, cannot be returned or refunded. We identify special-order items on the product page before you buy.

3. Parts and accessories: damaged, defective or incorrect items

This section and Sections 4 and 5 apply to parts and accessories only. Rolling chassis are covered in Section 1 and your agreement. If your order arrives damaged, defective or incorrect, contact us promptly, and within 7 days of delivery. We review these cases separately. When the problem is our error or a covered product defect, the standard return terms and restocking fee do not apply. Please keep the original packaging and send the photographs or other information we reasonably request.

4. Parts and accessories: refunds

Once we receive and inspect an eligible return, we refund your original payment method, less the 20% restocking fee and any non-refundable shipping or handling charges. We aim to issue refunds within 10 business days after inspection. Items that have been installed, used, modified, damaged or returned incomplete may be refused or may not qualify for a full refund.

5. Parts and accessories: starting a return

Contact us at info@exoformimports.com before returning anything, and we will give you a return authorization and shipping instructions. Returns sent without authorization may be refused. Unless the law requires otherwise, returns must be started within 30 days of delivery and shipped as our instructions direct.

6. Warranty and your legal rights

We give no written product warranty. Any warranty comes from the manufacturer, on its own terms. Nothing in this policy limits any right you have under law that cannot be waived.